Mortgage Loan Follow Up Specialist - Hybrid/Corporate Campus (Cleveland, OH) at Third Federal Savings & Loan in Cleveland, Ohio

Job Description:

At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

Join Our Team as a Loan Professional!

Are you a high-energy, experienced loan professional?  We are seeking dedicated individuals to work in a dynamic call center environment, handling both inbound and outbound calls.  As a non-commissioned loan associate, you’ll be responsible for managing loan applications through closing and assisting customers with their loan inquires.

Key Responsibilities:

• Manage a large pipeline of loan applications (average 55-65) originated online and through our Customer Care areas.


• Follow loan applications from origination to closing.


• Assist customer with questions regarding their loan in process.

Requirements:

• Minimum of two years of recent experience in home equity/mortgage loan applications within a retail banking environment.


• Excellent verbal and written communication skills


• Strong ability to understand the customer need and ask for the business


• Excellent customer service and communication skills


• PC proficiency required; experience with mortgage software preferred.


• High school diploma or equivalent.


• Ability to prioritize work and maintain productivity under deadlines


• Positive, proactive, and friendly demeanor.


• Bilingual skills are a plus.

Work Schedule:

• Hybrid position with some remote work and onsite work at our Main Campus located in Cleveland, Ohio


• Work hours are generally between 8:30am to 5:00pm, Monday through Thursday, until 6:00pm on Friday, with some Saturday work required.

If you thrive in a fast-paced, team-based setting and are ready to make an impact, we want to hear from you!

Third Federal is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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