UniqueSource is searching for a new team member to join
our organization!
Overview
The District Manager is primarily responsible for providing
support to the Photo License Centers throughout an assigned territory. This
includes ensuring proper staffing as outlined and fulfilled by our members,
auditing the performance of the Photo License Centers and submitting the
findings to the Commonwealth of Pennsylvania (CWOPA), and making
recommendations for program improvements to meet or exceed the expectations in
our multi-year contract.
Territory
Eastern PA Region located in Philadelphia Area
Required Education and Experience
High school diploma or equivalent.
Minimum 3 years of providing customer support or
managing a customer support team.
Must have a valid driver’s license and clean driving
record.
Preferred Education and Experience
Associate degree strongly preferred in social
services, public service, business administration, training, or a related
degree program.
Experience training or supporting professionals with
disabilities.
Experience supporting a regional customer territory.
Experience working with state or federal offices.
Must have a valid driver’s license.
Additional Knowledge, Skills, and Abilities
In-depth knowledge of principles, procedures, and
best practices in managing customer support teams and operations.
Strong business acumen with a broad understanding of
fundamental business and management principles.
Ability to understand and evaluate the duties of PID
subcontractor staff members.
Strong analytical, critical thinking, and
problem-solving skills.
Ability to implement strategies and drive process
improvement.
Ability to independently develop solutions to
business challenges.
Strong project management skills.
Ability to work independently as well as set and
manage a schedule that accomplishes the goals of assigned territory.
Ability to multi-task effectively while managing
multiple projects, tasks, and concurrent deadlines.
Demonstrate exceptional attention to detail on
following instructions from team members or partners including but not
limited to managing communications, following project plans, and following
up on customer issues.
Strong organizational and time management skills.
Excellent customer service skills.
Ability to be a service-oriented professional who
takes ownership of issues, engages others as may be needed in pursuit of
resolutions, and follows through to the closure of issues.
Excellent verbal and written communication skills.
Ability to facilitate effective meetings and
presentations with staff members and clients.
Ability to interact with staff, partners, and the
general public in a professional manner and follow through with requests.
High proficiency with use of an electronic CRM and
database system.
Ability to recommend, use, adopt and implement
technology to enhance overall business performance.
Strong proficiency with MS Office Suite, specifically
MS Outlook, Excel, Word, and PowerPoint.
Ability to demonstrate proficiency in safe driving
practices and following rules and laws to operate a motorized vehicle to
perform various job-related functions and travel as workload demands.