Account Manager I at InComm in Atlanta, Georgia

Job Description:

InComm


Account Manager I

US--

Job ID: 2024-16236
Type: Full-Time
# of Openings: 1
Category: Sales/Account Management
InComm Payments

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

Responsibilities

Client Onboarding & Account Support:

- Manage the end-to-end onboarding process for new clients on our e-commerce platform, ensuring a seamless and positive experience.
- Coordinate with cross-functional teams (e.g., account management, implementations, product and operations) to ensure smooth client integrations.
- Assist clients in navigating the platform, ensuring all necessary configurations and customizations are made to meet their specific needs.
- Serve as the primary point of contact for clients during the onboarding phase, addressing questions, resolving issues, and ensuring timely progress.
- Monitor client progress and ensure timely completion of all onboarding steps, escalating any potential delays to the appropriate teams.

Support for Account Managers & Leadership:
- Provide administrative support to Account Managers and Account Directors, helping them manage and prioritize client accounts and strategic initiatives.
- Assist in preparing reports, presentations, and documentation for client meetings, business reviews, and strategic planning sessions.
- Coordinate and schedule internal and client-facing meetings, ensuring all relevant stakeholders are aligned and informed.
- Help Account Managers track account performance, deliverables, and timelines to ensure client satisfaction and retention.
- Manage and track progress on ongoing projects, providing regular updates to the leadership team on strategic initiatives.

Strategic Initiatives:
- Collaborate with Account Managers, Directors, and cross-functional teams to implement key initiatives that drive business growth and client success.
- Assist in gathering and analyzing data to provide insights and recommendations for improving the customer journey, platform experience, and account performance.
- Support strategic initiatives related to client retention, upselling, and product improvements.
- Help with the preparation of quarterly business reviews (QBRs) and other strategic presentations, ensuring all relevant data and materials are collected and formatted correctly.

General Administrative & Operational Support:
- Maintain accurate client records, account documentation, and project timelines in the CRM and internal systems.
- Help streamline internal processes and improve efficiency in client onboarding and account management operations.
- Assist with ad-hoc tasks and special projects as required by the Account Management team and leadership.

Qualifications

- Education: Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
- Experience:
- 2+ years of experience in administrative support, account management, or customer success, ideally in an e-commerce environment.
- Experience working with e-commerce platforms and client onboarding processes is a plus.
- Familiarity with CRM tools (Salesforce, HubSpot, or similar)
- Skills:
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy in all tasks.
- Ability to work collaboratively with cross-functional teams and clients.
- Problem-solving mindset, with the ability to anticipate client needs and proactively address potential issues.
- Strong analytical skills, with the ability to interpret data and prepare reports.
- Preferred:
- Experience in working with Fortune 500 clients or large enterprise accounts.
- Knowledge of e-commerce operations, digital marketing, or online sales strategies.

Above and beyond the raw skills, we’re looking for people with a few key traits:
• Resourceful Problem Solver – We are innovators at solving problems every day we walk through the door. It’s exciting. It’s challenging. And at the end of the day it’s extremely rewarding to be able to make an impact.
• Loves a bit of chaos – Let’s be honest… As the industry leading marketer, distributor and technology innovator of stored-value gift and prepaid products and growing exponentially, we move fast. With this growth you have the ability to be creative, implement solutions, and take the initiative to be a part of the solution on a larger scale.
• A high EQ – Being nice really does matter! We’re a fintech company and created an industry that actually helps people in the payment space and are looking for others who want to do the same.
• Collaboration – We value teamwork and a collaborative spirit. Our Account Management department are high performing individuals working as a team to achieve a common goal.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program

PI258912321

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