MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
MathWorks products touch almost every industry and are used daily by thousands of engineers and scientists. By learning more about our customers' engineering workflows, our Customer Success team ensures our customers have access and drive adoption with our tools. By partnering with our Sales and Application Engineers teams we help our customers realize the full potential of being part of the MathWorks community.
Speak to customers daily to ensure they have access to and are fully utilizing their MathWorks tools
Manage a portfolio of customers and help guide them from initial activation through handoff to the renewal sales team
Act as internal advocate for customers with MathWorks support teams and resources
Educate customers on the MathWorks community and demonstrate the full value it represents
Where appropriate, identify areas of additional upsell opportunities
Be an active member of account selling teams. Help support broader sales account strategies
Ensure accurate customer data and sales activities are fully represented into a CRM system
Be a lifelong learner, who believes in customer facing Learning and Development. Participate in regular scheduled sessions to practice and calibrate on conversational best practices
Qualifications
Demonstrated success understanding business objectives and meeting or exceeding goals.
Desire to help customers by educating them on the best ways to achieve ROI
Above average problem solving skills
Strong time management and prioritization skills
Exceptional persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
Proficient working with a CRM system
Ability to work well both independently and within a team environment.
Fluency in Spanish and/or French is a PLUS.
Required Qualifications
A bachelor's degree is required.
Visa sponsorship will not be provided for this position.
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.MathWorks participates in E-Verify. View the E-Verify posters here.PDN-9dda64f5-7269-43f8-919a-b1f5c51cb259