Job Description:
Job Description:
JOB OVERVIEW
The Sr Manager, Collision Repair will lead and direct the accident repair services, which include end to end process ownership for Accident Repairs, and collision shop network management. Additionally, the Sr Manager will have knowledge related to Driver Services (loss report intake, rentals, and roadside), First Notice of Loss and Subrogation. The Collision Repair Manager will partner with other process owners to monitor, streamline, and enhance the driver, client, and shop experience. This position will collaborate with the Director on integrating and migrating accident management processes and systems into the department while developing industry best practices. In this role the Sr Manager will:
- Build and lead new truck and equipment repair programs including creating in house training and support for these new services. Additionally, he/she will build and oversee efforts to grow and manage our truck and equipment shop repair network.
- Build and lead new processes for the collision repair team, i.e. repair downtime and work with Strategic Programs on Armada account.
- Regularly interact with clients and prospect to share industry trending, update on our performance and value, Inform of our roadmap and plans for development
- Working with Director and AVP build and support strategic roadmap for service excellence as well as product and revenue growth
- Lead support and participate with team to enhance service offerings for large strategic accounts. Clients like Armada can represent over 20% of the departments work. This role acts as a key liaison to these large clients. You'll be expected to work with the client to identify needs and opportunities, then create and oversee custom processes that uniquely support their needs.
- The Accident Management Response team will report to this position. As part of leading this team, this position will perform root cause analysis to identify service improvement opportunities and then implement changes to improve the client experience.
- This position will oversee $300MM in billable services to our clients that generate over $40MM in company revenue.
- This position will evaluate leading industry software providers, create business cases, implement, and leverage software to provide world class customer support.
This position will have frequent interactions with clients, drivers, and vendors. This individual is responsible for monitoring and growing our revenue through partnering with supplier management to improve our repair network incentives and partnering with Product Management to offer new programs and solutions for our clients.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
- Assisting the Director with the department budget
- Support the development of long-term organizational strategy to improve quality and efficiency.
- Analyze end to end processes identifying opportunities to improve driver experience.
- Work with the supplier team to enhance and improve the collision vendor network.
- Ensure consistent service delivery through staff retention and planning.
- Stay current on emerging trends and proactively identify new opportunities that have a favorable impact on Wheels and our clients.
- Foster a continual improvement environment.
- Implement meaningful metrics (KPI's) to monitor process performance for quality and efficiency.
- Conduct and participate in client presentations and performance reviews.
- Act as a liaison to other business partners, internal departments, and vendors.
- Support special projects for process or system improvements.
- Other duties as assigned
LEADERSHIP RESPONSIBILITIES
Number of Direct Reports: 3
Number of Indirect Reports: 33
Budget/PNL Responsibility: Works with Director on Budget
Leadership Responsibilities Strategy
- Leadership Responsibilities Strategy
- Manages three Supervisors
- Develop and mentor direct reports.
- People leadership skills with the ability to build and manage a team of professionals.
- Partner with various internal departments and external organizations to proactively improve operations and resolve issues.
- Monitor and keep abreast of industry trends and provide insights to leadership. Participate and partner with building business cases.
- Build and source vendors for repair services for the Truck and Equipment
- Pioneer new approaches to establish and lead services related accident repairs for all vehicle and equipment types
COMPETENCIES - SKILLS
- Knowledge of process improvement methodologies with experience in delivering measurable results.
- Change management experience.
- Results focused with an unwavering commitment to clients and employees.
- Ability to think strategically, multi-task, and develop strategic business plans.
- Strong analytical and financial/budget management skills
- Outstanding interpersonal and communications skills
EDUCATION AND EXPERIENCE
- College Degree preferred.
- ASE / ICAR certified
- Minimum 5 to 7 years Accident Repair industry experience
- Minimum 5 to 7 years business to business experience
- Minimum 5 years of leadership experience
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This position is a hybrid position in Des Plaines IL .
Positions Type/Standard Schedule: Full Time Position, Monday thru Friday
Travel: Some travel may be required - must have valid passport
Physical Demands: The level and duration of physical exertion generally required to perform critical tasks in support of critical job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
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