Job Description:
Total Quality Logistics
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at (513) 831-2600 ext. 51454.
About the role:
The IT Support Specialist will deliver obsessive customer support to local and remote offices and will have the ability to solve complex technical problems. This includes a wide array of job duties from advanced systems troubleshooting, executive level support, and remote system management.
What’s in it for you:
- Paid relocation to Cincinnati, OH
- Advancement opportunities with aggressive and structured career paths
- TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
- Access to the latest emerging technologies
- Reimbursement for continuous education and technical training
- We win wherever we go – Voted a 2019-2023 Computerworld Best Places to Work in IT
What you’ll be doing:
- Resolve issues of complex nature, working closely with Database, IT Support Technician, Application Development, and Infrastructure Teams
- Analyze and design solutions to repeated problem issues
- Investigate and make recommendations on reducing repeat Incidents and Service requests
- Project leader who provides advanced troubleshooting skills for hardware and software applications
- Audit and monitor IT processes to ensure best security and customer service practices
- Develop and implement innovative solutions to optimize processes
- Responsible for creating and updating Technical Knowledge Base articles
- Provide analytical support and serve as subject matter experts to junior members
- Responsible for maintaining and supporting conference room equipment
- Escalate issues to the IT Incident Management Network Operations Center Team
- Flawless technical support for executive level employees
- Perform proactive check-in meetings with executive assistants and their executives
What you need:
- Exceptional customer service skills
- Self-starter, ability to work with minimal supervision
- Ability to multitask, monitor and report on tasks and projects
- Impeccable organizational skill/ability to multitask between projects and tickets
- Possess the ability to communicate effectively with users, peers, and management
- Maintains advanced working knowledge of the latest Windows operating systems and Windows-based user applications
- Knowledge of Microsoft Office 365, Windows 11, SCCM, ATLASSIAN JIRA, or equivalent ITSM tool
- Intermediate Server, Networking and Remote User Skills
- Experience in Server and Windows Troubleshooting
- Ability to support mobile devices (iOS and Android) with TQL specific applications or use cases
- Knowledge of ITIL Framework
- Must have the ability to work in a team environment
- College degree or at least 5 years equivalent business experience preferred
Where you'll be: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245
Category: Information Technology
PI258996779
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