Hardware Specialist at Faith Technologies in Menasha, Wisconsin

Job Description:

A position at FTI can be the answer to your future career. In this role, you'll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.



The BT Hardware Specialist will focus on and develop a strategy for managing the lifecycle of laptops and iPads, ensuring optimal performance, user support, and efficient asset management. The ideal candidate will take a proactive approach to the role, possess a strong technical background, excellent problem-solving and analytical skills, exceptional time management, have a knack for attention to detail, and a passion for providing white glove support to end-users.



MINIMUM REQUIREMENTS
Education: Bachelor's Degree in Information Technology, Computer Science, or a related field (or equivalent experience).


Experience: 3 years of p roven experience in IT support or hardware management, specifically with laptops and iPads preferred.

• Strong troubleshooting skills and familiarity with various operating systems and software.


• Excellent communication and interpersonal skills to effectively assist and educate users.


• Ability to work independently and collaboratively within a team environment.


• Knowledge of asset management tools and inventory systems is a plus.

Travel: Up to 50%
Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Ability to work a flexible schedule is necessary.



KEY RESPONSIBILITIES

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  Asset Management: In partnership with the Asset Team, maintains an accurate inventory of laptops and iPads, tracking device status and lifecycle phases.


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  Deployment: Develops and leads project plan to coordinate the setup, configuration, and deployment of new devices, ensuring all software are properly implemented.


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  Maintenance & Repairs: Conducts regular maintenance and troubleshooting for hardware issues, facilitating repairs as needed.


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  Lifecycle Management: Owns the end user compute lifecycle. Develops strategy for lifecycle from procurement to retirement, including upgrades and replacements.


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  User Support: Provides technical assistance to end-users, addressing hardware-related inquiries and resolving issues efficiently.


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  Documentation: Creates and maintains detailed documentation regarding hardware specifications, warranty information, and support processes.


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  Collaboration: Work closely with other IT staff to ensure devices integrate seamlessly within the organization's IT infrastructure.


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  Training & Education: Train users on best practices for device usage, security, and maintenance to enhance user experience.


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  Vendor Management: Manage relationships with hardware vendors for procurement, repairs, and warranty services.


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  Compliance: Ensure all devices adhere to organizational policies, security standards, and best practices.


• Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.



SURGE your career forward!

Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

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  Your Personal Growth : Build your career path by taking advantage of our industry leading training and leadership development programs.
  
  


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  Leverage Technology : Our virtual design and build programs that offer the latest in robotic total stations, 3D scanning, virtual and augmented reality and drone surveillance and assessment.
  
  


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  Uncompromised Safety : When we see others in our space averaging 2.7 safety rating and ours average .42, you know that we value you and your safety above all else.
  
  

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.


We pride ourselves on a "Ground up Growth" mentality that puts you in the spotlight. Becoming a member of the FTI team means you've officially put yourself in the driver's seat of your career. Through our career development and continued education programs, you'll have options to position yourself for success.


FTI is a "Merit to the Core" organization, and we pride ourselves on our ability to reward and recognize top performers.



BENEFITS ARE THE GAME CHANGER

FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include:

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  Medical, Dental, Vision, and Prescription Drug Insurance
  
  


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  Company-Paid Life and Disability Insurance
  
  


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  Flexible Spending and Health Savings Accounts
  
  


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  Award-Winning Wellness Program and Incentives
  
  


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  401(k) Retirement & 401(a) Profit Sharing Plans
  
  


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  Paid Time Off
  
  


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  Performance Incentives/Bonuses
  
  


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  Tuition Reimbursement
  
  


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  And so much more!
  
  

*Regular/Full-Time Employees are eligible for FTI benefit programs.


We stand strong in our values as we work to Create World-Class Opportunities to Succeed through:

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  Uncompromised focus on keeping people SAFE.
  
  


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  Building TRUST in everything we do.
  
  


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  REDEFINING what's possible.
  
  


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  Rewarding individual results that create TEAM SUCCESS.
  
  

If you're ready to learn more about growing your career with us, apply today!


Faith Technologies, Inc. (FTI) is an Affirmative Action Employer/Equal Opportunity Employer. FTI will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older. Faith Technologies, Inc. will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30.
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