EMERGENCY DEPARTMENT PATIENT NAVIGATOR at Eskenazi Health in Indianapolis, Indiana

Job Description:

Division:Eskenazi Health



Sub-Division:Hospital



Req ID:22426



Schedule:Full Time



Shift:Days



Salary Range:



Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.




FLSA Status



Non-Exempt


#AH




Job Role Summary



The Emergency Department Patient Navigator works as a liaison between the medical staff and patients and their families by providing clear communications for those that are outside the medical profession. This position serves as an advocate for all patients within the Emergency Department (ED) and provide access to various hospital services.




Essential Functions and Responsibilities

• Serve as an advocate for all patients within the Emergency Department (ED) and provide access to various hospital services


• Work as a liaison between the medical staff and patients and their families by providing clear communications for those that are outside the medical profession


• Utilize a multidisciplinary approach to resolving problems that affect ED patients. Have knowledge of how those various disciplines operate within the hospital and in conjunction with the ED


• Communicate effectively with multiple disciplines across the entire hospital


• Assist in the improvement of patient relations between staff and patient/families by keeping the lines of communication open and clear


• Print patient orders and releases as needed. Prompt physicians to enter patient orders and releases as needed and document such requests


• Monitor the Results Pending area for patient discharges. Print and assemble patient instruction as needed


• Visualize, maintain and stock supplies at all nurses' stations as needed


• Document all ADLs and patient comfort measures offered in the computer as they are provided


• Assist staff by taking vital signs and enter them into the computer as needed


• Communicate with the patient throughout their visit, ensuring the patient is constantly aware of what is occurring with his/her visit


• Provide real-time intervention for patient complaints and use communication skills to further de-escalate the problem


• Round and monitor each area for safety compliance and report any hazards noticed. Help maintain State Board and JCAHO standards


• Monitor patient's length of stay and follow up with staff to expedite when possible. Make sure all patients are registered before they have been released


• Report all computer and printer issues to the Help Desk. Enter work orders for broken or non-working items through Resource Central


• Maintain needed forms in area

Job Requirements

• Associate's degree plus a minimum of two years of prior work experience with social services/public contact/customer service in a health care environment preferred


• In lieu of above, equivalent work/business experience (at least 4 years), in a healthcare or public assistance setting may be accepted


• Bilingual in English and Spanish helpful

Knowledge, Skills & Abilities

• Working knowledge of the personal computer and various software packages


• Effective written and verbal communication, including ability to communicate in a professional manner with physicians, administration and the general public


• Excellent organizational skills with the ability to prioritize work and devise own work patterns/methods; flexible to changing priorities; work with minimal supervision.


• Detail oriented and ability to critically think independently


• Strong interpersonal skills and a genuine caring attitude for patients, families and staff


• Ability to work with multidisciplinary staff members as a professional team member


• Ability to analyze problems, identifies significant factors, gathers pertinent data and offers solutions


• Knowledge of Emergency Department and Eskenazi Health organizational structure, missions, function, processes and objectives


• Ability to effectively and persuasively use good interpersonal skills in communicating with a variety of backgrounds, including varying levels of disabilities and understanding


• Ability to gather, interpret and apply regulatory guidelines to a specific problem in order to arrive at a justifiable conclusion, and present such information in a clear and understandable manner


• Knowledge of medical terminology

Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.



Nearest Major Market: Indianapolis Apply Now