Lead Wellness Coordinator at The University of Chicago in Chicago, Illinois

Job Description:

Department

CSL: SHS Lead Coordinators



About the Department

As part of Campus and Student Life at the University of Chicago, UChicago Student Wellness integrates multiple services related to care of the students' health and well-being. Located in the new Student Wellness Center, UChicago Student Wellness provides primary care, mental health, and health promotion services to eligible students and their dependents. Our mission is to provide students with comprehensive medical, mental health, and wellness services to support their academic, personal, and professional success, and our vision is to redefine the field by providing exceptional, integrated wellness services that enable students to thrive. These efforts are supported by our iCARE values - inclusion, collaboration, agility, respect, and excellence - which guide our efforts to provide exceptional care to our students in a safe and welcoming environment.



Job Summary

Lead Wellness Coordinators function as the lead employee of clerical staff in the clinic practice and are responsible for the smooth flow of clerical activity. They perform supervisory, reception, and clerical duties of considerable difficulty. The job involves extensive utilization of the University's systems and constant interaction with students, health care providers and other members of the wellness staff. Lead Wellness Coordinators need to possess both a strong customer service orientation and a commitment to excellence and accuracy while working in a fast-paced, multi-tasking environment.



Responsibilities

• Participates in the interviews, selection, and training of clerical employees.
  
  


• Assigns daily work for clerical staff, holds staff accountable for satisfactory completion of work assignments, and coaches performance to meet quality and productivity expectations.
  
  


• Determines the daily schedule, reviews office coverage and scheduling to ensure appropriate coverage, and assigns lunches and breaks. May cover for staff lunches and breaks as necessary.
  
  


• Assesses and monitors daily performance, sets productivity expectations, evaluates annual performance, and initiates progressive disciplinary action as needed.
  
  


• Oversees regular, ongoing, daily quality control of assigned area(s).Provides daily feedback and coaching to clerical staff. Upholds performance and productivity standards.
  
  


• Has extensive personal and telephone contact in greeting, directing, and assisting internal and external customers.
  
  


• Serves as point person for clerical staff on matters requiring escalation.
  
  


• Responsible for requesting supplies and stock forms for the clerical staff.
  
  


• Assists in the development and communication of office policies and procedures. Ensures clerical staff are aware of policy, protocol, and procedure and coaches/counsels as necessary to uphold and meet these established standards.
  
  


• Works collaboratively with the clerical and administrative staff to ensure that all patient care activities are coordinated effectively.
  
  


• Assists in the resolution of patient, staff, and provider complaints.
  
  


• Attend meetings, ensuring staff development for clerical staff.
  
  


• Functions as a subject matter expert related to any and all duties of the other members of the clerical team.
  
  


• Assist with task related to scheduling/rescheduling and prescription request communication.
  
  


• Cross trained in Student Wellness Medical and Mental Health departments in order to provide back up support as needed.
  
  


• Prepare special reports and summaries, assists in managing daily operation of the office, and may assist in developing administrative goals and policies.
  
  


• Coordinates special projects as directed by the leader. Prepares write ups for recommendations for operational and administrative problems. Prepares financial and/or administrative reports.
  
  


• Performs other related work as needed.
  
  

Minimum Qualifications




Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).



Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.



Certifications:




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Preferred Qualifications




Education:

• High school diploma or GED.
  
  

Experience:

• Advanced training or experience with college-age or young adult populations.
  
  


• Minimum of 2-3 years of experience interacting with and scheduling patients.
  
  


• Minimum one year as a clinic coordinator.
  
  

Technical Skills or Knowledge:

• Advanced knowledge of scheduling applications and generally accepted scheduling practices. Preferable knowledge of the Point n Click system.
  
  

Preferred Competencies

• Requires the ability to organize a demanding workload and train new coordinators.
  
  


• Ability to enter and retrieve data accurately and quickly, check work, and resolve mistakes.
  
  


• Strong interpersonal skills; ability to handle a wide variety of public contacts, including conflicts, with patience, tact, courtesy, and discretion.
  
  


• Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.
  
  


• Ability to determine priorities. High degree of initiative and problem-solving skills. Exercises good judgment and makes independent decisions. Demonstrates flexibility.
  
  


• Ability to function independently and as a team member.
  
  


• Ability to work in a fast-paced environment.
  
  

Working Conditions

• Clinical care setting.
  
  


• Environment can be demanding.
  
  


• Ability to use computers extensively for up to 2 hours at a time.
  
  


• Ability to use standard computer and office equipment.
  
  

Application Documents

• Resume (required)
  
  


• Cover Letter (required)
  
  


• List of Three References (preferred)
  
  

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.



Job Family

Administration & Management



Role Impact

Individual Contributor



Scheduled
Weekly Hours

40



Drug Test Required



Yes



Health Screen Required



Yes



Motor Vehicle Record Inquiry Required



No



Pay Rate Type

Hourly



FLSA Status

Non-Exempt



Pay Range

$24.00 - $26.00
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.



Benefits Eligible

Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.



Posting Statement



The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.


Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.


We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.


All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.


The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. Apply Now