Front Server, Restaurant Revolution at Sonesta Hotels International Corporation in new orleans, Louisiana

Job Description:

Job Description Summary

The Front Server serves meals to patrons in fine dining establishment by performing the following duties:

Job Description

Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual.


• Ensures that the table is properly set for each course, according to Service Standards.


• Provides support to Captain.


• Must be knowledgeable of all Food and Beverage menu items.


• Must follow proper sales techniques, as outlined in the service manual.


• Responsible for following proper check-out and cash handling procedures as outlined in training material.


• Must keep service area and tools clean and organized.


• Responsible for returning all items to their zoned location.


• Attends all ongoing training sessions.


• Assist in the training and mentoring of new staff.


• Must follow all prescribed systems of organization and cleanliness.


• Must complete all before, during and after shift paperwork.


• Responsible for following all opening and closing checklists and side work


• Must follow all daily and weekly cleaning schedules.


• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.


• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way."


• Build solid relationship with your Colleagues


• Treat colleagues with respect and dignity


• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.


• Deliver Passionate & Engaging Service to our Guests


• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations


• You will consistently deliver our GUEST model:
  
  
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    Greet or welcome everyone, warmly with a smile
  
  
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    Use eye and ear contact and guest's name
  
  
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    Establish/anticipate needs
  
  
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    Solve and own all requests/complaints
  
  
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    Thank everyone
  
  
  
  

Additional Job Information/Anticipated

Pay Range

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience


• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.


• Strong communication skills


• Ability to make sound decisions


• Ability to work independently and handle stressful situations dealing with employees in a production environment


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals


• Must be able to work independently and/or with a group to accomplish the goal/s at hand. A positive attitude is strongly desired


• Valid Louisiana Responsible Vendor Server's Permit required


• Valid ServSafe Food Handler Certificate required

Education and/or Experience

Three to six months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear and taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include color vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.