A TekStream client in the storage space has an immediate need for a Call Center Sales Manager. The Sales Manager will help lead the sales department oversee daily operations and ensure department KPIs are met.
Responsibilities: • Supports sales department by providing the necessary support, coaching and development to both Team Leads and Agents. • Maintain consistent performance across teams to meet department goals. • Support a result driven culture by analyzing team metrics to identifying trends and gaps in performance. • Review daily operational performance to ensure optimal production is reached. • Build trusting relationships amongst teams to work as a unified front and drive conversion rates and company revenue. • Set goals and create action plans for both department and individual teams to increase performance. • Ensure proficient training, coaching, and development is implemented across new hires, tenured agents and leadership staff
Experience: • Bachelor's degree in business administration, management, or marketing preferred. • Three years of supervisory / leadership experience. • Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook. • Five years or more sales experience