Duration: 06 Months (with a possibility of extension)
Client: One of the largest Industrial Gases Manufacturers in the US
Overview:
We are looking for an Inbound Customer Service Representative & Outbound Collector who will answer inbound phone calls from internal and external customers and process customers payments.
Duties:
Make credit release decisions following procedures. Refer customer disputes to field personnel for final resolution.
Make payment arrangements on delinquent accounts. Escalate customer disputes and collections situations as necessary.
Assist team in meeting inbound service level standard. Responsible for the investigation and analysis of credit information while working within established guidelines.
Contact customers regarding delinquent payments and assists in the collection of past due accounts.
For Outbound Collections: Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc). Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc).
Qualifications:
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work