Windcave is a high-growth, innovative, global leader in payment technology delivering a range of secure solutions in E-commerce, Cashless Parking and Vending, and Retail Terminals to clients across the globe. Processing over US$90 Billion worth of transactions per year, we are one of the largest integrated POS terminal and e-commerce switching providers in Asia Pacific.
Our global head office is based in Auckland, and our impressive global network operates out of 14 locations including here the US as well as the UK, Australia, Singapore and Canada.
The Role:
We are looking for an energetic Merchant Services Analyst who enjoys a varied and fast pace environment.
Key Position Objectives include:
Make sound merchant application decisions based on credit checks and quality analysis
Responsible for end to end customer due diligence (CDD)
Responsible for provisioning of acquiring services in the system
Maintain a good working knowledge of Scheme rules and processes including settlement and charge-back.
Timely processing and resolution of issues (raised through tickets) related to Credit/Merchant Services
Work efficiently, accurately and consistently to defined processes
Build strong working relationships with internal and external stakeholders
Assist Enterprise customers with custom reporting and analysis
Monitor and evaluate existing credit/merchant service accounts to ensure they meet the terms of application
To complete different checks (Credit, ID) as part of application processing and able to take strong view on risk and compliance for adherence.
Ideally the candidate will have the following:
2 to 3 years of experience with banking /merchant services
Bachelor's degree in finance, fintech, or related field
Knowledge of AML/KYC ideal but not mandatory
Can work full-time
Excellent communication skills
Strong customer services skills
Excellent analytical and problem-solving skills
Attention to detail
Benefits:
Hybrid work option (3 days work from office; 2 days work from home)
Competitive remuneration package
Career Development and long-term career opportunity
Diverse, energetic and friendly team environment
Discounted health insurance (depending upon eligibility)
Benefits including Medical, Dental, Vision, Life, and matching 401K
If you are looking for an exciting career with an organisation that is experiencing tremendous growth and offers enormous career development opportunities, then we invite you to join us!
Windcave is an Equal Opportunity Employer and committed to building a diverse workforce.