At Xenon arc, Inc. our vision is to redefine distribution by transforming the way producers go to market.
Xenon arc serves a diverse range of clients, from billion-dollar companies specializing in industrial solvents and chemical products to major international food ingredients providers, all seeking to drive growth with difficult-to-serve customers, create business and working capital efficiencies, scale technical expertise, and embark on digital transformation.
Our model is uniquely optimized to solve the challenges faced by our clients. Serving as an extension of their brand, we uphold the crucial client-to-customer connection. With trained, focused, and technically savvy teams, we drive sales and service to exceed expectations, use digital platforms to support customer engagement, and optimize distribution functions to alleviate operational pressures.
Xenon arc is not just a distribution solution; we are a strategic partner committed to transforming the way businesses go to market and achieve lasting success.
We are dedicated to creating a personal growth environment where team members are provided opportunities to advance their professional development and are encouraged to explore their passions. We invest in our culture to create a supportive environment that fosters team collaboration and creative problem solving.
FLSA Classification
Non- Exempt
Reports to
Customer Service Manager
Essential Job Duties
Handle and direct all inbound requests
Accurately input and process customer orders
Verify and validate order details, including product specifications and pricing
Monitor, track and communicate order status throughout the fulfillment process
Address and resolve customer inquiries and concerns related to order processing
Collaborate with order processing and fulfillment teams to resolve issues
Monitor, track and communicate order status throughout the fulfillment process
Investigate and resolve discrepancies in orders
Communicate with customers to provide timely updates on issue resolution
Document and report recurring issues for process improvement
Provide excellent customer service throughout order lifecycle, including issue resolution
Basic Qualifications
Bachelor's degree and/or equivalent experience in a customer service, order processing, or similar role
Hands on experience Microsoft Office Suite required. Experience with CRM and D365, a plus!
Excellent verbal and written communication skills to ensure effective communication with clients, customers, and internal teams
Demonstrated ability to effectively collaborate with teams across different departments to achieve common objectives
Strong problem-solving abilities and a desire to help customers resolve issues, required
Ability to maintain professionalism and integrity while navigating challenging customer interactions, ensuring a positive representation of the Company
Strong organizational skills and the ability to maintain accurate records and documentation
Ability to multitask and prioritize tasks in a fast-paced environment
Strong team player; motivated and extremely customer centric
Benefits
We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, a 401k with company match, free parking options, and paid holidays, vacation & sick time!
Location & Commitments
Full-time, permanent
Reports to office HQ in Bellevue, WA
Work Schedule: 4 days in-office, 1 day work from home
Physical Demands
Must be able to remain in a stationary position
Must be able to operate a computer
Travel Required
Minimal (up to 10%)
Equal Employment Opportunity Statement
It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.