Are you passionate about transforming the workplace into a thriving environment where employees feel valued and engaged? Are you ready to make a significant impact on the experience for employees at one of the leading healthcare organizations in Dallas? Our client is seeking a visionary leader like you to join them as their new Employee Experience Program Director! In this pivotal role, you will spearhead strategic initiatives that transform the employee journey, enhancing engagement and satisfaction across the organization.
What you'll be doing:
Develop approaches to boost employee engagement and satisfaction levels. Plan, execute, and manage employee-focused initiatives, collaborating with other departments for effective implementation and distribution. Continuously assess the effectiveness of these programs and make data-supported improvements where necessary.
Set up and conduct continuous feedback-gathering mechanisms and utilize existing data on employee sentiment to collect insights, pinpoint improvement areas, and oversee trends in employee experience.
Partner with organizational leaders to define key performance indicators for the employee experience programs. Oversee day-to-day operations to meet established goals and targets.
Work closely with HR, leadership, and various departments to guarantee smooth implementation of employee experience projects. Act as a subject matter expert and key contact for all stakeholders within the organization related to employee experience.
Remain updated on trends and best practices within the employee and customer engagement fields. Lead strategy using a perspective that treats employees as customers, incorporating insights and successful practices from customer experience to shape our strategy.
Discover and execute innovative strategies to enhance the employee experience. Cultivate an atmosphere of continuous development by routinely gathering and acting upon feedback from employees and stakeholders.
What you will bring:
Bachelor's degree and 7+ years of similar work experience preferably from an enterprise environment.
Demonstrated success in creating and managing effective customer or employee experience programs, with a preference for candidates with a background in external customer experience.
Experience with active and passive employee listening tools. Competent with data analysis and modeling.
Strong interpersonal and communication skills, with a proven ability to establish relationships and gain trust across various organizational levels.
Robust project management abilities, adept at handling multiple projects at once.
Expertise in people analytics, including the ability to analyze data and select appropriate information to guide decision-making.
Familiarity with the latest trends and best practices in employee and customer engagement.
Competent in both verbal and written communication, with strong presentation capabilities.
Join this organization to lead innovative HR programs that make a real difference in their employees' lives. If you're driven by a commitment to excellence and innovation, we want to hear from you!
Spot On Talent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected class. We are dedicated to providing reasonable accommodation to individuals with disabilities.