Job Title: Member Services Representative (Customer Service Representative)
Location: Hybrid (Tuesdays and Wednesdays in-office)
Pay Rate: $20-$24/hour
Schedule: Monday-Friday, 8:30 AM - 5:00 PM
Contract Type: Open-ended, long-term
Job Overview:
The ideal candidates will have experience in sales, outbound calls, and Salesforce. This role involves processing member requests via calls, chat, and email, with a primary focus on outbound membership renewal calls while also handling inbound service calls as needed.
Key Responsibilities:
Make outbound membership renewal calls and handle inbound service calls with professionalism.
Process member requests efficiently through various channels, including calls, chat, and email.
Answer and manage an average of 50-70 member interactions daily.
Accurately document all customer interactions in Salesforce for case management.
Provide exceptional customer service to retain and service members.
Requirements:
Strong customer service skills for both outbound and inbound calls.
Excellent written and verbal communication abilities.
High level of professionalism and attention to detail.
Proficiency in documenting interactions accurately in Salesforce.
Critical thinking and problem-solving skills.
Familiarity with MS Word, Excel, and Outlook.
Work Environment:
Hybrid schedule with two in-office days (Tuesdays and Wednesdays).
Flexible and supportive work environment with opportunities for collaboration.
This is a fantastic opportunity to join a dynamic team and contribute to providing exceptional service to our members. If you're passionate about customer service and meet the qualifications, we'd love to hear from you!