10 Required Professional experience working in information technology operations, support, or a related field.
8 Required With ServiceNow configuration and development experience with ITSM, ITAM and/or equivalent
8 Required Deep functional and technical knowledge of the ServiceNow configuration and implementation
8 Required Expert knowledge of ServiceNow performance, availability monitoring, and analysis as well as configuration management.
5 Required Functional knowledge and implementation experience of IT Asset Management (ITAM) frameworks and demonstrated project management skills and experience working directly with customers and clients
4 Required Professional experience administering the ServiceNow platform.
3 Required Understanding of developing customized application using the ServiceNow App Engine module including implementation of the data model, user experience components, logic and automation, and security
3 Required ServiceNow Certified System Administrator.
5 Preferred Experience designing, implementing, and managing ServiceNow ITSM processes
5 Preferred Experience designing, implementing an ITIL and/or Agile processes and methods.
5 Preferred A strong understanding and proficiency in ServiceNow platform administration, including configuration, customization and scripting.
5 Preferred Experience with ServiceNow ITSM or ServiceNow ITOM.
5 Preferred Experience designing, implementing and managing connectors and integrations from ServiceNow to other platforms and information sources.