Desktop Support Analyst at Insight Global in Washington, Washington DC

Job Description:

Desktop Support Analyst

Location: Washington, DC

Duration: 6-month contract to hire

Salary Range: $70-80k depending on level of experience

Must Haves:

• Active Secret Clearance
• Associates Degree or higher
• 4+ years of experience as an IT Desktop technician
• Active Directory, Microsoft Windows 10, Microsoft O365 and Google suite
• Must be able to work on site and be able to work a flexible scheduled as assigned. Occasional weekend work.

Responsibilities:

• Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage ticket queue.
• Support in-office walk-ups and remote assistance while providing a great customer experience
• Identify, troubleshoot, and resolve hardware and software problems and provide employee training.
• Desktop equipment moves, adds and changes
• Responding in a timely manner to service issues and requests
• Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required
• Utilize a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction
• Handle projects assigned by management.
• Work independently on day-to-day operations.
• Support special events at remote locations as needed.
• Perform related work as assigned.

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