Dress for Success® Houston (DFS Houston) is seeking a compassionate, service-oriented, and data-driven person, who thrives in a fast-paced environment and is passionate about empowering women, to join our team. This individual is the first point of contact to schedule the women we suit and ensures they have a dignified experience.
Scheduling
Schedule clients for appointments, providing clear, timely written and verbal communication.
• Maintain and update client profiles in Salesforce with communication cadence updates. • Manage the schedule, balancing volunteer availability with client requests, working with the team to ensure client needs are met. • Create and maintain documentation to train team and volunteers for data entry, outreach and scheduling support.
Data Coordination
Audit Client Experience data monthly to eliminate potential errors in reporting data.
Create and present monthly reports on trends for the Client Experience team, including program. participation, outreach, referral and attendance rates, and rescheduled or canceled appointments.
Coordinate activities based on the monthly trends to ensure women are being connected with services.
Client Experience Team
Support agency functions at the front desk, suiting, and professional attire donations as scheduled and requested.
Provide regular coverage at the front desk - cover lunch and three time blocks a week.
Qualifications • Excellent problem-solving, customer service, and interpersonal skills. • Excellent organizational skills, with the ability to multi-task comfortably. • Strong critical thinking, time management, and follow-through. • Strong verbal communication skills. • The ability to create visuals and interpret data for the team. • Bachelor's degree or equivalent experience. • Minimum of two years of work experience directly working with clients over the phone in a service-oriented role, preferably scheduling appointments. • Experience with Microsoft Office 365 and Salesforce. • Ability to maintain a calm, caring, and professional demeanor at all times. • Valid driver's license with reliable transportation. • Able to lift 30 pounds.
Working Conditions • 9:00 am - 4:30 pm, Monday through Friday on-site at DFS Houston. Must be able to work evenings and weekends for agency events, approximately six per year.