Answers phone calls/emails and provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports issues in Salesforce. May be involved in customer training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision.
Roles typically require an extensive amount of practical knowledge gained through experience.
Job requires an understanding and application of procedures and concepts of own discipline.
The job requires the ability to make judgements based on practice and previous experience.