Provide support to corporate employees including off-site lab staff/facilities and pathologists
Provide support for corporate offices and labs nationwide
Troubleshot network connections, thin clients, dumb terminals and PCs
Provide hands-on technical support for hardware such as servers, desktops/laptops, printers, IP phones, and other peripheral and IP-based devices, mobile devices, physical connectivity to the company's LAN, data/voice cabling; and software such as office productivity and business applications, internally developed applications, computer operating systems, web applications, and various drivers
Troubleshoot PCs via remote access (VNC, Teamviewer, Splashtop)
Schedule and perform network improvements,data recovery,security audits, upgrades,backup of vital systemsand repairs.
Perform virus, malware and spyware removal from networks and individual PCs
Perform on-site analysis, diagnosis, and resolution of network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair
Isolate and determine root cause of complex technical problems.
Work with telecommunication team to resolve issues with circuit issues, opening and closing trouble tickets.
Support development and implementation of networking projects and new technology installations.
Assist with breakdown and set-up of new laboratories.
May be asked to participate in enterprise initiatives, special projects and other duties as assigned.
EDUCATION/EXPERIENCE:
High School Diploma or equivalent; bachelor's degree preferred.
Minimum of 2 years of IT experience
Hands-on hardware troubleshooting experience.
Operating Systems: Windows 7 & 10, Windows Server
REQUIRED SKILLS AND ABILITIES:
Ability to thrive in a team environment
Strong organizational skills, ability to manage multiple tasks with minimal supervision
Computer literacy and workingtechnical knowledge of network and PC operating systems
Knowledge of laboratory procedures and workflow is helpful
Experience with network troubleshooting
Quick learner who is able to learn new technologies and web programming languages independent of formal training
Excellent problem solving, critical thinking and analytical skills
Outstanding oral and written communication skills
PHYSICAL DEMANDS:
Extensive sitting, phone, and computer use
Extend and reach with hands and arms and use hands and fingers
Occasionally required to bend, kneel, stoop, or crouch
May be required to lift, move, and carry up to 50 lbs.
Specific vision abilities required including close vision, color vision, depth perception, and the ability to adjust focus.
Hearing ability to effectively communicate via the telephone and in person
Ability to communicate verbally on the telephone and in person