IronSite is committed to providing premier perimeter protection solutions for commercial properties, residences, and critical infrastructure across the nation. We are seeking an experienced Microsoft 365 Administrator to support our growing national employee base and footprint. Standout candidates will be certified in M365 administration and possess excellent problem-solving communication and customer service skills.
Objectives of this role
Reporting to the IronSite IT Director, the Microsoft 365 Administrator will be responsible for managing, maintaining and monitoring all user and device objects for IronSite
Maintain the M365, Azure and SSO integrated cloud environments and their associated operating procedures
Manage the M365 environment, including the services that are on Office 365 (Email, Teams, SharePoint, OneDrive, Endpoint Management) and Entra security
Act as the primary point of contact for level 2/3 escalations from the IT Service Desk
Own device imaging, deployment and inventory management
Responsibilities
Manage Azure Identities and Governance, including Azure Active Directory (Azure AD) objects, user and group creation, user and group property management, device settings management, perform bulk updates, and configure Azure AD join and self-service password reset
Own Microsoft Server products, including Active Directory, Group Policy, Azure DNS/DHCP, and file/print services
Manage role-based access control and create custom roles, provide access to Azure and cloud resources by assigning roles to different scopes
Respond to escalated tech inquiries via email, through Teams, over the phone, or in person
Directly interact with end-users for escalated tickets and issues
Help with troubleshooting hardware and software
Communicate customer feedback and process improvement opportunities to the appropriate internal team members
Skills and qualifications
3 years of proven Microsoft 365 experience and 5 years of professional IT experience, including DNS, DHCP and related configuration
Advanced knowledge of Microsoft-based solutions including Active Directory and O365 services experience including Teams, Intune, Entra, and Exchange Online
Possess knowledge of computer hardware and operating systems common to a business environment
Convey strong critical thinking/problem solving skills, as well as project management skills and the ability to prioritize
Ability to create and maintain diagrams of network configurations using Visio
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Willingness to travel up to 10%
Preferred qualifications
Experience with cloud migrations and IT infrastructure management
Experience with modern Devos and scripting/automation of IaaS
Microsoft certifications MS-102 and/or MS-900 are a plus
Understanding of the NIST (or similar) standards for Microsoft 365 environments
Bachelor's degree in Information Technology, Computer Science, or a related field
A desire to continually evaluate, learn and adopt new technologies
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8-hour shift
Monday to Friday
Work Location: Hybrid remote in one of IronSite's offices