KeenLogic is seeking to hire a Desktop Support Specialist in 1 of 3 locations in Washington, DC. This is a full-time on-site position offering Fortune 500 level health benefits, PTO, 401k, Life Insurance, and monthly reimbursement for travel.
The ideal candidate will have 4+ years of experience with Desktop Support and will be familiar with Windows, Active Directory, Troubleshooting, Imaging/Reimaging, SCCM, Analyzing, Diagnosing, and resolving hardware, software, and network problems.
Job Duties and Responsibilities:
Responsible for direct interaction with end user customers and technical support to resolve computer, printer, application, network, and internet issues.
Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems
Work with other team members to roll-out hardware and software upgrades; test/implement new equipment and services
Diagnose equipment hardware problems for repair or replacement
Analyze and resolve PC hardware, software, system access, network, and other technical issues
Follow up with customer to ensure problems are resolved successfully/satisfactorily
Perform end user operation/procedure training and/or documentation
Track/document issues and escalate if appropriate
Be able to multi-task with heavy caseload and respond to user requests in a timely fashion
Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates, and closure
Perform imaging and reimaging of desktop computers to ensure standardized configurations and smooth deployment of new systems and software
Utilize System Center Configuration Manager (SCCM) to deploy, manage, and maintain desktop systems, ensuring efficient software distribution and updates
Troubleshoot and diagnose hardware, software and connectivity issues for end users as well as reporting all hardware, software, and network problems.
Work with other team members to roll-out hardware and software upgrades; test/implement new equipment and services.
Diagnose equipment hardware problems for repair or replacement.
Analyze and resolve PC hardware, software, system access, network, and other technical issues.
Follow up with customer to ensure problems are resolved successfully/satisfactorily.
Perform end user operation/procedure training and/or documentation.
Track/document issues and escalate if appropriate.
Be able to multi-task with heavy caseload and respond to user requests in a timely fashion.
Provide timely, efficient, and friendly customer service to all end users; display effective customer relations skills to enhance satisfaction. Must ensure accurate communication at all times ensuring customer is aware of incident activity, updates, and closure.
Requirements/Experience:
Exceptional customer service support and interpersonal skills are required as well as excellent telephone etiquette.
Active Secret Clearance Required
Degree in Computer Science (preferred)
4+ years of Desktop Support Experience (Troubleshoot, diagnose hardware, software network, analyzing and resolving PC software/ hardware, imaging/reimaging, etc.)
Knowledge of Windows Operating Systems
1-2 years of Desktop Support Experience (Troubleshoot, diagnose hardware, software network problems, analyzing and resolving PC software/ hardware etc.)
Knowledge of Windows Operating Systems.
Knowledge on Active Directory
Knowledge of Local Area Networks (LAN)).
Knowledge of SCCM
Able to work independently, take responsibility with initiative and problem solving
Ability to work a flexible schedule and extended work hours as required based on current projects.