Sr System Admin | Leading Asset Management Firm | Boston, MA (Hybrid)
Client Overview:
This client is a leading financial services firm located in the hear of Boston. This firm prides itself on a very systematic approach to the business, where they have seen the impact technology can provide and always look to maintain the cutting edge.
Position Overview:
This role will be focused on the firm's infrastructure systems which are primarily VMware focused (ESX, VRA, or VDI). Alongside VMware administration, this role also has a secondary focus on Dell/EMC systems and Windows and Active Directory. Alongside system administration, this position will have a focus on Rubrik for Disaster Recovery. You will be closely working with the Desktop team, and core Infra team.
Responsibilities:
The team manages various aspects of the environment, requiring daily use of technical skills in patching, backups, monitoring, and auditing systems.
Responsible for all datacenter hardware and handling vendor support tickets.
Handle team projects and user requests using Jira and Jira Service Desk for incident and service desk support.
Develop and enforce IT standards, procedures, policies, and best practices.
Focus on security to ensure best practices are followed and apply remediation as needed.
Regularly assist with Service Desk requests (Desktop, VDI, Phone, Mobile, etc.) to ensure timely issue resolution.
Monitor and respond promptly to requests received through the service desk system.
Address reported issues in person, via chat, phone, or email as needed.
Manage and support collaboration, printing, phone, conferencing, and related systems.
Support employee mobile devices through a mobile device management platform (MDM).
Provide support for escalated issues and assist in root cause analysis of production-impacting events.
Review and improve documentation for troubleshooting and resolution procedures.
Evening or weekend work may be required for changes, patching, or other critical tasks.
Qualifications:
5+ years of technical support/infrastructure related experience
Dedicated experience with industry platforms (Dell/HP/Cisco Servers, Windows/Exchange, and VMware)