A growing wholesale company is seeking an experienced and technically capable IT Support Manager to combine the responsibilities of a Service Desk Technical Lead and IT Support Manager into one pivotal role. This individual will lead a team, provide technical support and escalation expertise, and oversee projects and asset management within the IT department.
Key Responsibilities
Team Leadership: Manage, mentor, and develop a team of 4 IT professionals, fostering a collaborative and high-performing environment.
Technical Escalation: Act as the point of escalation for complex IT issues, leveraging advanced troubleshooting skills.
System Management: Configure, upgrade, and maintain laptops, printers, and other end-user computing (EUC) devices.
Software Support: Provide in-depth support for Office 365, Active Directory (AD), Intune, and Tanium (SCCM/MECM skills will suffice)
Asset Management: Oversee asset management, ensuring accurate tracking and planning for PC refresh cycles and upgrade schedules.
Project Participation: Contribute to and lead IT-related projects, ensuring timely delivery and alignment with business goals.
Service Desk Operations: Supervise day-to-day Service Desk activities, ensuring SLAs are met and exceptional service is delivered.
Required Experience & Skills
Service Desk Expertise: Proven experience on a Service Desk, with progression into Team Lead and management roles.
Technical Skills: Advanced troubleshooting abilities in Service Desk and EUC environments.
Experience configuring and upgrading laptops and printers.
Proficiency with Office 365, AD, Intune, and either Tanium or SCCM.
Leadership Abilities: Demonstrated success in managing and mentoring teams, with a focus on developing talent and improving operations.
Project Management: Capability to manage IT projects, including asset management and lifecycle planning.
Communication Skills: Strong ability to communicate technical information effectively to both technical and non-technical stakeholders.
Preferred Qualifications
Hands-on experience with Tanium is highly preferred; SCCM or MECM experience is also acceptable.
Background in working on a Service Desk and moving up to a Lead role and experience in managing and mentoring a team of IT support staff.
Work Environment
The role requires on-site presence 4 days a week to ensure seamless team collaboration and effective management.
Fast-paced, dynamic environment with opportunities to drive impactful IT initiatives.
This is an excellent opportunity for a technically skilled and leadership-driven individual to make a meaningful impact while growing within a forward-thinking organization. Apply today to be a part of our journey!