Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.
Job Description
We are seeking an Associate Technical Support Analyst to provide hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The successful candidate will be part of a dynamic and evolving global team tasked with continuously improving the efficiency and effectiveness of support for our end user environment.
Basic Qualifications:
Strong experience in providing exceptional customer service.
Minimum of 6 months of relevant work experience or a bachelor's degree.
Experience supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), IOS, Android.
Intermediate level Networking connectivity knowledge and troubleshooting.
Intermediate level experience in Installation, configuration, and support of local and LAN printers.
2-4 years of experience as a technician supporting over 300 users with the following:
Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software.
Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.
Required Skills: Windows 10, MS Office 365 suite, OSX, IOS, Android, Invoice, Shipping/Logistics.
Equal Employment Opportunity Statement
Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.
Americans with Disabilities Act (ADA)
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department
Other Employment Statements
Intelliswift participates in the E-Verify program.
Learn More
For information on Intelliswift Software, Inc., visit our website at www.intelliswift.com.