Infosys is seeking Nice inContact Developer. In the role, you will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design. You will play an important role in creating the high-level design artifacts. You will also deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Skills:
Candidate must be located in the commuting distance of Phoenix, AZ or Austin, TX or Westlake, TX or be willing to relocate to the area. This position may require travel
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 2 years of experience in Information Technology.
1+ years of hands-on application development experience using Nice inContact studio to design telephony solutions - Nice IVR, Chat & Email.
1+ Years of experience in Nice InContact ACD/IVR Implementation
Experience in Configuring CXOne such as campaigns, skills, users, teams, Agents, Dispositions, HOO and Point of Contact's etc.
Experience in Supporting project in all aspects of ACD/IVR functionalities
Preferred Skills:
Experience in planning & designing call routing applications
Experience in REST & SOAP API validations
Experience in troubleshooting of Nice inContact issues
Experience in working in Agile projects
Coordinating with customers to understand and resolve their issues
Should have ability to collaborate with multiple teams within the organization.
Should have go getter attitude and curiosity to learn new skills.
Should have excellent communication and interpersonal skills.
Business knowledge in the Telecom domain/IVR Testing would be preferable.
Experience in Cyara Automation will be an advantage.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
EEO/About Us :
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.