joimax® is the leading and developing company of endoscopic spinal surgery.joimax® focuses on innovative technologies, systems and methods for endoscopic minimally invasive spinal surgery. Our surgical solutions ensure the most gentle treatment, always keeping the best interests of our patients in mind. As a result, our complete surgical systems allow for the safest and most cost-effective procedures. To learn more about the company, please visit us at https://www.joimax.com.
joimax Inc. has an opening for an experienced TECHNICAL SERVICES SUPERVISOR. This is an onsite position, in the Irvine office, with full time working hours.
Position Summary
The Technical Service Supervisor is responsible for overseeing and leading the technical service operations within the organization. This includes managing a service team and related activities, ensuring compliance with regulatory requirements, providing technical support, and optimizing service operations to enhance customer satisfaction and safety. The role requires a strong background in electronic device technology, electronic component repair and replacement, troubleshooting, inventory management, leadership and training, and a deep understanding of quality and service management, preferably in the healthcare sector.
Job Description
Oversee the day-to-day operations of the technical service department to ensure timely and efficient execution of services (inspections, preventative maintenance, repairs, technical support, product complaints, etc.)
Oversee the scheduling, execution, and quality of field service operations, including installations, repairs, preventative maintenance, training, and upgrades.
Administer and expand the company's service agreement program to align with company objectives
Ensure all technical service activities comply with relevant medical device regulations (FDA, ISO 13485, MDR, etc.) and internal quality standards
Maintain records and documentation of inspection and service activities to meet audit and regulatory requirements; assist in preparing for and supporting audits related to service processes and medical device safety
Act as the primary point of escalation for complex technical issues related to medical devices
Learn and conduct expert-level troubleshooting and guidance for the resolution of product issues
Collaborate regularly with internal teams, including our German HQ, to address recurring issues and drive product and service improvements
Identify opportunities for process improvements within the technical service operations to enhance efficiency and effectiveness
Stay up-to-date with industry trends, new technologies, and regulatory changes affecting medical devices and service operations
Lead initiatives to reduce costs and inefficiencies, improve response times and outputs, and increase customer satisfaction
Foster strong working relationships with customers, both internal and external, to promote trust and satisfaction
Ensure customer satisfaction by addressing inquiries and issues promptly and professionally
Actively seek feedback from customers and internal teams to improve service offerings and resolve any service-related concerns
Support new product launches and initatives by providing service insights and training
Lead, mentor, and manage a growing team of service technicians and support staff
Develop and deliver training programs to ensure authorized personnel have the necessary skills and knowledge to inspect and service medical devices effectively
Conduct periodic performance evaluations, provide feedback, and support professional development within the technical service team
Establish clear objectives and performance metrics for team members and report results on a regular cadence to Supervisor
Skills & Qualifications
Bachelor's degree in engineering, biomedical technology, or a related field. Advanced degrees or certifications in medical device technology, electrical, service management are a plus
At least 5 years of experience in a technical service role preferably with within the medical device or healthcare industry, with a minimum of 1 year in a leadership position.
Proven track record of managing and developing teams in a technical service environment
Strong technical understanding of medical devices and equipment.
Familiar with relevant regulatory standards (FDA, ISO 13485, MDR, etc.)
Exceptional leadership and team management skills; must be a self-starter and self-reliant
Excellent communication and interpersonal skills for customer and team interactions
Ability to manage multiple tasks, prioritize effectively, and meet deadlines
Analytical mindset with the ability to interpret data and drive strategic decisions
Proficiency in service management software and tools
Relevant certifications such as Certified Biomedical Equipment Technician (CBET) or Six Sigma Green Belt (or greater) are a plus
Willingness to travel regionally, nationally or internationally (HQ in Germany), as required, to oversee service operations and support customers.
joimax Benefits
Medical/Dental/Vision Health Plans
401(k) Retirement plus Company Match
Vacation/Sick Leave/Company Paid Holidays
Voluntary Flexible Spending Account
Voluntary Short-term and Long-Term Disability Plans
Competitive Salary
(note: salary is dependent upon several factors including but not limited to years of experience, training, transferable skills, etc.)
Physical Requirements:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.
Pre-Employment Screening:
joimax verifies employee's eligibility to work in the US via E-Verify and the I-9 Employment Verification Form. All new employees are required to undergo background checks and drug screen testing.
EEO Statement:
Joimax® is an Equal Opportunity Employer. joimax® evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. In addition, if requested in advance joimax® will provide reasonable accommodation for any part of the application or interview process.