Here's what you'll do day-to-day: • Install, upgrade, and support all company desktops/laptops, printers, and other end-user tech in a mixed Windows/Apple environment. • Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email. • Provide in-person IT support at our New York City location. • Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices. • Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations. • Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings. • Onboard and train new employees on IT applications and security practices. • Set up, track, and manage all assigned issues in Jira Service Desk. • Administer cloud services such as G Suite, Slack, Okta, Duo Security, Jira, Office365, and others. • Manage and troubleshoot the VOIP telephone system. • Maintain a well-organized inventory and storage system for all IT hardware and software assets. • Ensure all client machines meet security protocol standards. • Respond to and resolve user-reported issues in a timely and efficient manner. • Troubleshoot and resolve basic networking and connectivity issues. • Escalate complex technical problems to higher-level support teams as necessary. • Contribute to the creation and maintenance of IT documentation and knowledge base articles. • Stay up-to-date with the latest technology trends and best practices to provide excellent service.
Here's what we're looking for: • Technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better • Passion for automation and desire to make processes and workflows highly efficient • Outstanding people and communication skills • Love to solve problems and get at the root of issues • Upbeat and positive, motivated by making someone else's day smoother • Super detail oriented and highly organized. It bothers you when things are not lined up properly or documentation doesn't exist • Incredibly reliable and follow through on what you promise • Proactively handle anticipated issues before they arise • Desire to provide world class customer support • 1-3 years of IT Support experience
Bonus Points: • Gsuite Administration experience • Simple MDM Experience • Familiarity with AV for a company wide meeting • Atlassian (JIRA/Confluence) experience • Experience with documentation of repeatable processes