ProofID is a leading Identity and Access Management (IAM) specialist. With a global presence, UK HQ and offices in the US, we help organizations effectively manage their digital identities. Our extensive experience with top IAM software vendors enables us to deliver unmatched value as a trusted partner for identity management programs.
At ProofID, our mission is clear - we strive to provide pain-free, secure, and seamless digital user experiences for our clients. Whether it's addressing legacy systems, compliance issues, or M&A transitions, our team has the expertise to navigate complex projects and ensure smooth implementations.
With over 100 employees worldwide, we still maintain a close-knit culture. Join us at ProofID and be part of an exciting journey towards revolutionizing identity management while working alongside world-leading customers.
Role Summary:
The Experienced Managed Service IAM Engineer is required to implement IAM solutions for ProofID Managed Service customers in keeping with developed designs, customer requirements and industry best practice. The Experienced Managed Service IAM Engineer is required to work with the Managed Service engineering team to troubleshoot complex IAM related issues as well as mentor team members in product and industry best practices. This role may also require occasional travel.
Key Responsibilities
Performs an extensive range and variety of complex technical and/or professional tasks
Work with Manged Services Customer Identity Architect to understand project design artifacts and requirements.
Implement project solutions according to design and requirements
Coordinates solution implementation with designated engineering resources and delegate tasks as required
Analyse customer requests for feasibility and adherence to best practices
Implement solutions in accordance with vendor and industry best practices
Mentor team members in solution development and product understanding
Investigates, defines, and resolves complex customer issues
Collaborate with other corporate resources to identify solutions
Collaborate with customer stakeholders during solutioning process, providing timely and accurate information
Ensure that dependent solutions developed by MS engineering team meet requirements and best practices
Lead efforts for ensuring that vendor patches are applied accurately and on time
Engaging with customers during monthly service reviews to ascertain short term IAM business goals and how ProofID can facilitate meeting stated goals
Key Competencies
5 years of hands-on experience with the Ping Identity / ForgeRock identity, authorization, and directory products
Significant hands-one experience with Ping Identity / ForgeRock orchestration and directory products
Evidence of working in an agile / DevOps / continuous improvement methodology
Evidence of working with cloud computing platforms, preferably AWS
Evidence of provisioning environments with Infrastructure as Code
Evidence of being able to troubleshoot, modify, build, and deploy Java applications and custom product plugins
Preferer a minimum of 1 year (recent) of hands-on work experience with Java
Knowledgeable about wider cyber security issues
SFIA Responsibility Level of 4/5
Able to work under broad direction and with self-initiation
Fully responsible for meeting allocated objectives
Able to establish milestones and assign tasks and responsibilities
Engage and contribute to cross-functional teams
Influence customers based on industry and product knowledge
Able to collaborate through all stages of work activities
Implement team and corporate policies
Undertakes work that requires ability to work in wide and varied range of contexts
Evidence of being able to manage several complex projects at various stages concurrently
Our Values:
WE DO GREAT WORK WE VALUE OUR CUSTOMERS
WE SUPPORT OUR COLLEAGUES WE ARE CURIOUS
ProofID is an equal opportunity employer. We do not discriminate based on sex, gender identity, ethnicity, religion, sexual orientation, neurodiversity, disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.