Provides IT systems support through organizational trouble ticket process and escalation. Acts as a liaison to Help Desk team to provide a seamless incident and problem escalation path. Performs a variety of maintenance and installation tasks to support the organization's essential IT systems. Performs first line IT support on a variety of core SSFCU applications and systems. Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties. Assists in server hardware/software maintenance and administration for optimal operations. Monitors and takes responsibility to resolve incoming IT trouble tickets and/or escalates to appropriate parties as needed for exceptional customer service. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.
Requirements:
Bachelor's degree in Management Information Systems, or equivalent education and/or experience. Minimum of two (2) years of operating systems experience such as Microsoft Windows and its various versions (10, Server 2012, 2016, 2019 etc.). Excellent project organization and analytical skills. Minimum of three (3) years of directly related experience to the duties and responsibilities specified. Provide seven day a week, twenty-four hour a day on call support. Work flexible hours as needed, including possible weekends.