Join our team at a 100+ year-old, privately owned manufacturing company thriving in the heat exchanger industry. We are growing and seeking motivated, results-driven individuals looking to build a lasting career with us.
Why You'll Love Working Here
Opportunities for internal promotions and professional growth
Comprehensive health, dental, and vision benefits
Competitive compensation and matched 401(k) plan
Free LTD, STD, and life insurance
Regular employee appreciation events and an onsite health clinic
Entry-level training to build your skills and long-term career
Job Summary
We are searching for a driven and passionate Customer Service Specialist to join our team in Mebane, NC. In this role, you'll gain valuable experience in the customer service field while building meaningful connections with AKG's customers. This full-time, office-based position involves handling a variety of customer interactions, including order processing, managing changes and cancellations, and providing detailed updates. You'll collaborate closely with other departments, such as production and shipping, to fulfill customer needs and contribute to company goals.
Shift: Monday - Friday, 8:00 AM to 5:00 PM
Minimum Qualifications
Two (2) year associate degree OR three (3) years of prior work experience as a Customer Service Coordinator
One (1) year of SAP experience
Three (3) years of customer service and sales experience or support within cross-functional teams
Knowledge, Skills, and Abilities
Proficient in various computer programs
Strong attention to detail
Ability to complete tasks in a timely manner
Effective multitasking skills
Preferred prior experience with SAP
Essential Functions
Receive and process customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations
Build and maintain rapport with customers, delivering the best possible service
Use computer systems, including SAP, to retrieve and update customer information, stock statuses, and order details
Communicate updates and resolve inquiries related to purchase orders, stock availability, and deliveries
Assist sales engineers and customers with their needs
Collaborate with production and shipping teams to coordinate delivery information and shipments
Manage and revise customer information in SAP and customer portals
Process and send customer acknowledgments, terms, and conditions, and prepare credit/debit memos for invoices
Maintain files of active orders, documenting changes, schedules, partial shipments, and credit adjustments
Attend customer account meetings as needed
Adhere to all policies and procedures outlined in AKG's Environmental Management System (EMS)
Regular, reliable physical attendance is required
Physical Demands
Must be able to sit (70%), stand (20%), and walk (10%) of the time
Must be able to lift up to 20 lbs. (5%)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. All employees may have other duties assigned at any time.