The Loan Processing team is an integral part of our Operations organization, working directly with our loan applicants. The role requires excellent written and verbal communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service. As a Credit Analyst at Upstart, your role involves assessing the creditworthiness and risk of our applicants. You will play a crucial part in evaluating loan applications by conducting thorough analyses to approve or deny applications. Additionally, you will handle documentation, communicate with applicants through phone and email as necessary, and ensure compliance with relevant regulations. Your expertise is essential to facilitating lending processes responsibly. How you'll make an impact Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state. Document reviews include employment, income, identity, and tax documents. Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and loan processing team. Build trust and cultivate borrower, investor, and colleague relationships.
REQUIRED SKILLS AND EXPERIENCE
Minimum Qualifications 6+ months of experience in customer service, phone support, loan processing or similar. Be available to work a minimum of 40 hrs per week including one weekend day. Ability to interpret written policy and procedures and apply to the present situation. Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner. Impeccable judgment and acute attention to detail; ability to identify/anticipate customers' needs and clarify information; ability to work independently and make decisions quickly.