Job Overview: The Director of Training & Development will oversee the creation, implementation, and management of training programs for both internal employees and external contract staff. This role is vital to ensuring that staff are equipped with the skills and knowledge required to succeed in a fast-paced, client-focused staffing environment. The Director will design training initiatives to support workforce readiness, compliance, and the professional growth of employees. Additionally, the role will focus on driving operational excellence, improving employee engagement, and aligning training programs with the company's strategic goals.
Key Responsibilities:
Training Strategy Development:
Lead the design and development of comprehensive training programs tailored for internal staff (recruiters, sales teams) and external contract workers.
Develop both onboarding and ongoing training programs, ensuring alignment with company goals and regulatory requirements in the staffing industry.
Collaborate with leadership to identify training needs and skill gaps across all levels of the organization.
Program Management & Delivery:
Manage the scheduling, facilitation, and delivery of training programs including in-person, virtual, and e-learning sessions.
Design interactive training content, including videos, presentations, workshops, and job aids.
Partner with department heads to ensure training is integrated into overall performance management.
Talent Development:
Implement leadership development programs aimed at identifying and growing future leaders within the organization.
Create individual development plans (IDPs) for employees to ensure career progression and enhance job performance.
Provide coaching, mentoring, and support to help employees achieve their professional goals.
Compliance & Industry Standards:
Ensure all training materials comply with relevant regulations and industry standards (e.g., labor laws, health and safety).
Conduct regular assessments to keep all employees updated on legal and compliance training, particularly in staffing industry regulations.
Evaluation & Reporting:
Evaluate the effectiveness of training programs through feedback, testing, and performance metrics.
Track key performance indicators (KPIs) related to employee performance, turnover, and client satisfaction.
Prepare and present regular reports on training outcomes and areas for improvement to executive leadership.
Budget & Resource Management:
Manage the training budget, ensuring cost-effective solutions are implemented.
Coordinate the use of external training vendors and resources as necessary.
Utilize training technology, such as learning management systems (LMS), to streamline training delivery and tracking.
Qualifications:
Education: Bachelor's degree in human resources, business administration, education, or a related field (Master's degree preferred).
Experience: Minimum of 7-10 years of experience in training and development, with at least 3 years in a leadership role.
Experience in the staffing or recruitment industry is strongly preferred.
Proven track record in developing and implementing successful training programs, particularly in a high-volume, fast-paced environment.
Knowledge of learning management systems (LMS) and other training technologies.
Strong leadership, communication, and organizational skills.
Preferred Skills:
Ability to work collaboratively with senior leadership and across multiple teams.
Excellent project management skills with the ability to handle multiple priorities and deadlines.
Familiarity with industry-specific software and tools, and the ability to adapt to new technologies.