Job Description:
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
- Establish performance benchmarks and hold team to those goals
- Resolve customer conflicts and handle escalation procedures for internal and external customers
- Regular management reporting
- Manage and process customer payments
- Interview, onboard, train, and manage employee performance
Qualifications
- Minimum 5 years of customer service management experience
- Manufacturing experience required
- High School Diploma or equivalent experience
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)