Customer Service Representative at Acro Service Corp in Wilmington, Delaware

Posted in Other 4 days ago.

Type: full-time





Job Description:

On-site Position

Our role primarily takes calls and supports providing responses to employer inquiries.

Job Description:
  • Support Director Lower Authority Appeals, and Unemployment Insurance Quality Assurance team.
  • Calendar management
  • Filing
  • Print outs for the auditor's cases, putting the folders together for the auditors
  • Filling out the information on the case folders
  • Preparing the claimant questionnaires and typing the claimant letters and sending them out for both paid and denied cases
  • Typing the employer letters for the denied cases
  • Must have good organizational skills and technology skills (Word and Excel) and be ready for a fast pace.
  • It would involve interacting with claimants, employers and attorneys as well as the Board members and the DAG.
  • Other tasks: scheduling, creating agendas, taking minutes, answering the phone.

Qualifications:
  • Detail orientated and accurate
  • Self-motivated
  • Audit support experience a plus

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