Branch Manager at HomeTrust Bank in Roanoke, Virginia

Job Description:

Job Summary

The Branch Manager will help lead the branch in new business development and help to mentor and provide the highest quality of leadership support to their team.  This position is responsible for assisting the Retail Market Leader in administering and directing sales and business development, marketing, and operations of a branch office. The Branch Manager manages daily activities, which promote growth and reinforce the objectives of the relationship banking and quality service programs.

Key Responsibilities / Essential Functions

• Drives branch performance results to meet/exceed branch sales and service goals.

• Develops and coaches branch employees for performance and growth.

• Ensures fast, courteous, and efficient customer service is maintained in the banking office.

• Develops and promotes additional business for the branch through community relations.

• Responsible for day-to-day management of branch operations to ensure efficiency and compliance with operational and security policies, audits, and other monthly, quarterly, and yearly reporting.

• Cross-sells and refers financial institution products and services.

• Responsible for accurately maintaining all branch cash, including vault and ATM(s).

• Cross-sells and refers financial institution products and services. 

• Interviews, hires, and trains employees, and plans, assigns, and directs their work. 

• Manages and appraises employee performance and addresses employee complaints to resolve problems.

• Provide leadership of assigned team, lead efforts in recruitment, interviewing, and training employees, plan, assign, and direct departmental work.

• Coordinate interdepartmental goals to ensure alignment with company goals and vision.

• Coach and provide ongoing performance feedback to employees, set realistic and measurable performance goals and ensure employees have appropriate professional development opportunities.   

• Effectively manage performance and assist employees to meet established company standards and expectations.

Job Requirements

Education:

• High school diploma or equivalent required.

Required:

• 8+ years of banking experience as a proven sales leader on new account opening and lending processes, including HELOC. 

• Experience in sales and service leadership roles. 

• Fluency with PC and web-based software and systems, and must be comfortable with e-banking platform. 

• This position requires S.A.F.E. registration at the time of employment.  

• Familiarity with all federal and state banking regulations, including the Bank Secrecy Act and the USA Patriot Act.

• Skilled sales/service leader with thorough knowledge of the sales/service process.

• Proven developer of sales/service teams.

• Knowledge of loan and deposit processing functions and related requirements and procedures.

• Excellent attention to detail, with great organizational and communications skills.

• Ability to successfully complete (as required) in-house training programs.

• Demonstrates and fosters the HomeTrust corporate culture in all actions and leadership.  

• Takes personal initiative and is a positive example for others to emulate.

• Proficient in Microsoft Office products.

Preferred:

• Associate or Bachelor’s degree.

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization. 

Work Environment, Physical Requirements  

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. 

• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. 

• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.

• The employee will frequently communicate and must be able to exchange accurate information with others.

• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

DISCLAIMER:  HomeTrust Bank is an evolving company.  As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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