Experience at developing risk management and contingency planning for production changes
Successful track record of applying operational readiness techniques to complex feature implementations
Successful track record of partnership across organizations to build trust and achieve shared goals.
Good communication and presentation skills. Able to communicate sophisticated and technical issues effectively and concisely to leadership.
High professional standards and expectations for self and others.
Professional stature and gravitas to collaborate with and influence team members with credibility and confidence.
Required:
Bachelor's degree in Technology, Business, Engineering, or a related field; 2+ additional years of professional experience in lieu of a degree.
A deep understanding and practical application of standard release process(s), agile methodologies, and technical capabilities (including agile-lean, continuous delivery, SAFE, ITIL)
Experience working with teams who use development and deployment automation tools in the software development and deployment lifecycle
Strong relationship-building skills and experience working closely with leaders and cross-functional partners to deliver key strategic initiatives.
Strong interpersonal skills with the ability to motivate and influence others, negotiate during situational conflict, and establish the best forward path in the face of competing points of view.
Ability to deal with ambiguity and work in a dynamic, results-oriented matrixed environment.
Experience with tools such as JIRA, Confluence, ServiceNow.