Point of contact for Owner/Captain/Crew for 24/7 support. Regular communication with Owners & Captains is required to ensure total client satisfaction is upheld. Provide guidance to owners & support to vessel Captain & Crew.
Responsibilities:
New client setup, implementation of on-board documentation, standards & protocols.
Implement vessel management software & Safety Management System on-board ISM/mini-ISM vessels and provide guidance to crew.
Supervise upkeep of vessel certification & paperwork in liaison with Fleet Administrator, Captains & officers.
Assist with preparation & conduct of company Flag State audits for compliance with regulations (ISM/ISPS/MLC).
Perform regular audits of vessels software, and on board, to ensure compliance with ISM, ISPS, MLC & relevant regulations. Also to confirm safety & compliance systems are in place, including technical safety audit, and to inspect general condition.
Facilitate handovers between Captains & Heads of Department.
Work closely with Yacht Account Manager regarding annual & monthly budgets & approval of invoices.
Provide technical consultancy support with vessel surveys & shipyard periods.
Ensure shipyard/marina agreements are reviewed by insurance.
Corporate liaison with shipyards and vendors to verify and negotiate proposal and contracts, and ensure discounts that can be passed onward to clients.
Attend industry events, seminars & conferences worldwide as required.
Qualifications:
Must have prior Maritime experience as Captain or Chief engineer
Must have valid passport; International travel as required
Excellent IT skills & strong proficiency in both Mac & Windows operating systems & office software (Excel & Word)
Must be available after core business hours, weekends and holidays
Experience with vessels over 110'
STCW 11/2 Certificate of Competency (Master Unlimited) or STCW 111/2 Certificate of Competency (Chief Engineer Unlimited) desired
Essential Skills:
Previous experience in luxury yachting is highly preferred
DPA designation is highly preferred
Naval architect or Maritime Engineering degree is preferred
Ability to work fluently with Pages/Numbers/Keynote AND PowerPoint is highly important