Windfall, Inc. is a full-service creative agency located in Missoula, MT. We are agents for change, committed to telling compelling stories that inspire, promote cultural exchange, and advocate for important causes. With a strict policy against boring, we approach our work with passion, creativity, and a commitment to making a difference. We value small-town authenticity and foster strong relationships with our clients, treating them like family. Join us in the remarkable and vibrant community of Missoula as we create epic stories together.
Role Description
This is a full-time, on-site role as a Contact Center Representative at Windfall, Inc. In this role, you will be responsible for providing excellent customer service to clients and customers. Your day-to-day tasks will include answering phone calls, addressing customer inquiries and concerns, resolving issues, and ensuring customer satisfaction. You will also be expected to maintain accurate records, utilize computer systems and software, and collaborate with other team members to deliver exceptional service.
Qualifications
Strong interpersonal skills and a customer-focused mindset
Experience in customer service, providing support, and resolving customer inquiries
Computer literacy and proficiency in using software and systems
Ability to effectively communicate with customers and team members
Attention to detail and strong organizational skills
Ability to multitask and prioritize work in a fast-paced environment
Knowledge of Montana geography is a plus
Knowledge and/or experience working in the Montana tourism industry is a plus
Previous experience in a call center or customer service role is a plus
High school diploma or equivalent is required
Compensaiton
Wages based on customer service experience or related experience.
Full benefits package including health, dental, vision, and life insurance.
Paid time off and other bonus paid days off.
Opportunity for advancement in the contact center as well as the agency.