The CSR serves as the primary customer service interface under the direction of the Supervisor. Responsibilities include account maintenance, ensuring information accuracy and security, processing payments, and assisting customers procedures related to payments, account updates, and violation enforcement.
Key Responsibilities:
Handle inquiries, process account updates, and maintain accurate records (e.g., address, vehicle, and transponder changes).
Research toll discrepancies and submit adjustments.
Assist with credit card updates, replenishment changes, and new applications.
Process payments, cash out, and prepare deposits.
Meet call handling metrics and adhere to schedule requirements.
Maintain professionalism and follow management directives.
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work