Our client is seeking a Fraud Specialist to join their team! This position is located in Overland Park, Kansas.
Duties:
Conduct in-depth analysis and investigations to identify and manage fraudulent activities, including customer authentication and compliance with fraud policies across business channels
Analyze relevant data to confirm or clear fraud, validate customer ID authentication, and address violations of fraud policies
Evaluate fraud trends related to fraudulent orders and identity theft and recommend preventive measures
Perform research, draw conclusions, and notify appropriate internal staff for customer verification or legal action
Investigate and respond to fraud escalations while improving fraud-related processes and procedures
Participate in developing and implementing policies and procedures to deter fraudulent usage
Take inbound calls and referrals from victims of fraudulent activities and provide guidance to resolve issues
Review documents and utilize internal and external tools to validate identity and assess fraud risks
Desired Skills/Experience:
High school diploma or equivalent required; some college coursework preferred
1+ year(s) of relevant experience in fraud management, customer service, or a call center environment
Proficiency in operating a computer in a Windows-based environment, including navigating multiple screens and programs simultaneously
Strong phone communication skills, including excellent conversational English and active listening
Experience with tools like Slack for team communication and document review for identity validation
Must be able to work a flexible schedule, including nights, weekends, and holidays