Information Technology Support Specialist at Cognizant in Charlotte, North Carolina

Posted in Other 2 days ago.

Type: full-time





Job Description:

Job Title - Plant IT Support Specialist

Location - Onsite at Charlotte, NC

Required skills: VMware, Hardware support (set-ups configuration, troubleshooting, cablings, connectors), software support, and Manufacturing domain.

Job Duties and Responsibilities:
  • Installation of Windows Operating (OS) systems for servers and desktops.
  • Re-imaging of OS for break/fix purpose.
  • Work with windows peripherals like printers, multiple displays/monitors.
  • Work on hardware issues for both servers and desktops.
  • Coordinate with hardware vendors for servers, desktops and storage systems.
  • Installation , Configuration and Administration of VMware servers
  • Configure physical network connections between servers and storage for virtual environment.
  • Perform vMotion, CPU, RAM, disk administrative tasks including capacity increases.
  • Move/rack/stack hardware assets at the plant as needed by business.
  • Deploy Virtual Machines and use Clones, VM Snapshots, template & perform health checks for virtual servers.
  • Front end IT maintenance and downtime activities with proper coordination with other IT teams.
  • Ensure High availability, Clustering for plant servers in VMware environment.
  • Setting up and monitoring performance and capacity planning.
  • Managing Tasks, Events and Alarms Windows Admin - 2016/2019/2022/Win10/Win11.
  • Sort complex issues pertaining to hardware and network failure - Monitor both Hardware and Software systems for errors and update them regularly to maintain proper functioning and flow of information.
  • Perform administrative tasks in managing antivirus, remote desktop, VNC, putty or other tools used for IT purpose on plant systems.
  • Recommend new updates and changes needed for IT infrastructure at plant.
  • Create, update and maintain documents for managed IT assets.
  • Work on infrastructure tickets related to windows issues.
  • Participate in customer interfacing reports/audits and project activities for the plant.
  • Participate in life cycle management of managed servers/desktops/storage.
  • Travel to nearby sites for fixing IT issues or providing hand/feet support.
  • Should be willing to travel to nearby Manufacturing sites if needed. Fully reimbursable business travel.

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