We are seeking an experienced IT Helpdesk Technician to join an award-winning architecture firm based in Boise, Idaho. In this role, you will be responsible for maintaining the organization's effectiveness and efficiency by setting up, configuring and supporting internal and/or external networks, develop and maintain all systems, applications, security, and network configurations.
Role Responsibilities
Troubleshoot network performance issues.
Maintain positive, customer-service oriented employee relations; responding to the needs and questions of users concerning their access to resources on the network.
Document network policies and procedures.
Establish network users, user environment, directories, and security including remote/mobile access.
Gather information from the employee and determine the issue by analysing the symptoms and figuring out the underlying problem.
Perform local and remote troubleshooting of hardware, software, network, telephone, and AV problems.
Perform hardware installation, maintenance, troubleshooting and repair as necessary.
Perform software installations, upgrades and patches.
Provide both informal/formal training to end-users.
Configure and prepare new workstation hardware for deployment to end-users.
Eager to learn new technologies and software to help improve the efficiency and effectiveness of the firm's processes.
Person Specification
Knowledge about common PC applications such as Outlook, Microsoft Office, Microsoft Teams, Anti-Virus, VPN, Mobile Device Management, and Internet Browsers.
A minimum of 2 years of experience working in a Service Desk environment or related field.
Knowledge of multi-platform environments.
Proficient with all Microsoft Office applications.