Compensation: $80,000 - $110,000 annually (Benefits to be introduced at a later stage)
About Us:
Our client is launching a premium cannabis dispensary in Manhattan, NY, and is seeking a talented General Manager to spearhead this exciting venture. This role offers the opportunity to shape the store from its inception, assembling a team, sourcing products, and ensuring operational excellence. The ideal candidate will possess extensive experience in retail management, preferably within the cannabis or similarly regulated industries, and bring a proactive, problem-solving approach to this leadership position.
Role Overview:
As the General Manager, you will oversee all aspects of store operations, including pre-launch setup, team management, compliance adherence, and customer engagement. You'll play a pivotal role in establishing this dispensary as a trusted, innovative, and compliant provider in New York's fast-evolving cannabis market.
Key Responsibilities:
Pre-Opening Tasks
Lead the setup of the dispensary, including store design, product sourcing, vendor selection, and merchandising layout.
Recruit and train a team of 8-10 retail associates to deliver exceptional service and operational excellence.
Work with ownership to ensure the store meets all state and local cannabis regulations prior to launch.
Daily Operations
Oversee the store's daily operations, including scheduling, inventory management, and financial reporting.
Maintain a clean, secure, and welcoming retail environment for both customers and staff.
Implement standard operating procedures to ensure efficiency and compliance.
Team Leadership
Train and manage staff to ensure they provide high-quality customer service and maintain a thorough understanding of cannabis products and regulations.
Conduct regular performance reviews, team meetings, and individual coaching sessions.
Customer Engagement
Create a premium customer experience through education, professionalism, and responsiveness to inquiries or issues.
Monitor customer feedback to continually improve service delivery.
Compliance and Reporting
Ensure strict adherence to all NY cannabis laws, including ID checks, daily transaction limits, and accurate record-keeping.
Stay informed of any changes in regulations and update operational procedures accordingly.
Future Expansion
Prepare for the opening of additional locations by refining processes and contributing to scaling strategies.
Qualifications:
Experience
Minimum of 3 years in retail management; cannabis or highly regulated industries strongly preferred.
Proven track record in team management, inventory oversight, and operational excellence.
Knowledge and Skills
Deep understanding of New York's cannabis laws and consumer trends.
Proficiency in dispensary point-of-sale (POS) systems; experience with Dutchie is a plus.
Strong organizational, problem-solving, and leadership skills.
Additional Requirements
Availability to work weekends and adapt to a variable schedule as needed.
Bachelor's degree in business, management, or a related field is preferred but not required.
Compensation and Benefits
Salary: $80,000 - $110,000 annually, based on experience.
Benefits: Currently unavailable but planned for future implementation.
Growth Opportunity: Play a foundational role in scaling operations and opening additional locations.