CornerStone Professional Placement is seeking a Call Center Manager for a client in the Mesquite, TX area. As the Call Center Manager, you will be responsible for managing the day-to-day activities of the call center floor, ensuring agents' efficiency, handling quality assurance monitoring, and assisting in managing service levels and abandonment rates. This is an exciting opportunity offering competitive pay, a collaborative team environment, and opportunities for growth.
Requirements & Responsibilities for the Call Center Manager:
- High School Diploma or GED
- Have atleast 5 years of management/supervisory experience.
- Oversee agents' time management, perform regular coaching, and take escalated calls as needed
- Manage service levels and abandonment rates on a daily, weekly, and monthly basis
- Complete payroll duties and ensure adherence to company policies
- Conduct quality assurance monitoring and assist in managing shrinkage
- Ability to analyze data and create presentations for management
- in Spanish is a plus; candidates must pass a drug test and background check
Compensation for the Call Center Manager:
Employment Type: Full-Time, Direct Hire
Schedule: Monday to Friday - 40 hrs. per week
Salary/Pay: $60,000 - $70,000
Location: Mesquite, TX (Onsite)
Benefits: Full Benefits package
To apply for this job, please email resumes to ezekielp@cornerstonestaffing.com