We are currently seeking a full-time Guest Relation Specialist to work directly with our Staffing Director. In this role you will be working directly with our customers, along with administrative support and facility management duties. As an integral member of our team, you will play a pivotal role in various aspects of our operations, customers experience and contributing to our ongoing success and expansion efforts. This role requires excellent communication skills, the ability to multitask, and a strong focus on customer satisfaction and sales.
Key Responsibilities: • Welcome, check in, and assisting all customers both in person or via email and/or phone. • Maintain and input information into our facility software, provide support for seasonal and yearly scheduling, and assist with POS/online registration systems. • Provide program support with but not limited to sales, group coordination, correspondence, operational support, retention and more. • Provide administrative support including managing emails, answering phones, and handling client inquiries. • Provide support for different registration program input, scheduling, messaging and cross management. • Facility maintenance and support to conduct regular site facility walk throughs to ensure standards are being maintained and well stocked. • Serve as a "utility player" and pitch in to support growth initiatives and assist with special projects as needed • Be a great welcoming host, team player and a part of our community.