The Field Performance Advisor (FPA) is responsible for driving optimal performance and continuous improvement among our Suppliers by engaging in regular site visits to consult and engage directly with Suppliers to correct real-time discrepancies and identify ways to improve crew effectiveness, tool utilization, and quality. The FPA will utilize their knowledge and expertise to consult with Suppliers and develop process improvements that can be integrated across sites and markets throughout the country The FPA role will partner directly with market Suppliers as a representative of Ericsson to share feedback, recommendations, and work closely with various support groups to implement more efficient and standardized ways of working.
Key Responsibilities
They help drive supplier performance in the field.
Act as subject matter experts for site issues.
The role supports multiple customers in the market: AT&T, Verizon, and T-Mobile.
Visit each construction site at least once during the construction phase.
Conduct field visits (75-80% or more of their time) to educate and support crews in the field.
Perform safety audits to ensure compliance and identify potential hazards.
Address and resolve field issues promptly or escalate them as needed to improve internal processes.
Collaborate with crews to remove roadblocks, drive results, and enhance performance without micromanaging.
Provide feedback to improve Ericsson's tools, processes, and workflows.
Preferred Experience
Hands-on experience in construction project management or related field roles.
Local to the Bay Area or surrounding regions to minimize relocation risks.
Familiarity with the geographic layout of the Bay Area, East Bay, and South Bay regions.
Open to occasional overnight stays, though efforts will be made to strategically reduce this need.
Comfortable spending most of their time in the field and adapting to a fast-paced work environment.
Candidates must demonstrate an ability to drive results while fostering a supportive and educational environment for crews.
Industry-Specific:
Experience working with major telecom operators (AT&T, Verizon, T-Mobile).
Familiarity with Ericsson's tools, processes, and ways of working is a strong plus.
Construction Expertise:
Background in construction, particularly in managing or working on field projects.
Experience with General Contractors (GCs) or similar field-facing roles.
Safety Knowledge:
OSHA 10 certification required; OSHA 30 preferred due to safety audit responsibilities.
Problem-Solving & Leadership:
Strong problem-solving skills to address and resolve field challenges effectively.
Servant leadership approach - empathy-driven, solution-oriented, and collaborative.