To efficiently manage the stocking, organization, and presentation of products on the sales floor, ensuring a clean and welcoming environment for customers while maintaining product availability and store appearance.
Key Responsibilities:
Opening Procedures:
Arrive on time for shift and participate in pre-shift meetings.
Review daily tasks and priorities with the supervisor.
Ensure assigned areas are clean and ready for customers.
Replace damaged or missing shelf labels.
Confirm signage is accurate and up-to-date.
Stocking:
Replenish merchandise from the backroom to the sales floor.
Follow planograms to place products correctly.
Use FIFO (First-In, First-Out) method to rotate stock.
Report low inventory levels to the supervisor.
Zoning:
Keep merchandise neat and organized in designated areas.
Face products for a uniform appearance.
Remove damaged or misplaced items.
Ensure all price tags and labels are visible and correctly positioned.
Sign Maintenance:
Check for and replace outdated, damaged, or missing signs.
Ensure all promotional materials are current and displayed correctly.
Remove expired promotional signage.
Area Maintenance:
Keep assigned areas clean and free of debris.
Report any safety or maintenance issues.
Assist in cleaning common areas, including aisles, PODs, and endcaps.
Closing Procedures:
Conduct final zone checks 30 minutes before closing.
Ensure all merchandise is organized and secured.
Remove misplaced items and return them to their proper locations.
Assist in cleaning and straightening assigned areas.
Customer Service:
Greet customers in your area and assist with product locations.
Answer basic customer inquiries and direct them to the appropriate staff for complex issues.
Continuous Improvement:
Stay updated on product knowledge, promotions, and membership benefits.
Actively seek feedback for personal improvement.
Participate in additional training as required.
Additional Duties:
Assist with regular inventory counts.
Support store merchandising, including setting up displays and promotional areas.
Participate in curbside pickup and store marketing initiatives.
Help train new team members.
Perform other tasks as assigned by supervisors to ensure smooth store operations.
Qualifications:
Strong attention to detail and organizational skills.
Ability to work in a fast-paced environment.
Excellent communication and customer service skills.
Ability to follow directions and work independently or as part of a team.
Definitions:
Stocking: Replenishing merchandise from backroom to the sales floor.
Zoning: Organizing and straightening merchandise to create a neat, welcoming shopping environment.
Planogram: Visual layout guide for product placement in stores.
FIFO: First-In, First-Out method for rotating stock.
Facing: Aligning products to the front edge of shelves for a uniform look.
Go-backs: Items returned to their designated location on the sales floor.