SysOps Help Desk Associate at STULLER INC in Lafayette, Louisiana

Job Description:

With constant innovation, cutting-edge technology, and fast-paced development, we're looking for talented professionals to join our Information Technology team to help us continue delivering an unparalleled customer experience.
Join our dynamic Computer Operations Department, where we provide essential hardware and software assistance to corporate users. Our team is dedicated to delivering top-notch technical support, system setup, maintenance, and troubleshooting across the organization. We ensure timely resolution of issues and the proper functioning of security software, while also aiding in the management of systems, networks, and telephone systems. If you are passionate about technology and helping others, we invite you to be a part of our mission to maintain a seamless technological environment for our company.
The role of the SysOps Help Desk Associate is to provide tier 1 support for hardware and software issues to all corporate users. This involves assisting with technical inquiries, troubleshooting problems, and resolving common issues, ensuring that systems are properly set up and maintained. For more complex issues, the Help Desk Associate will escalate tickets to the appropriate teams for further resolution while delivering excellent customer service and ensuring timely resolution.

Key Responsibilities

Primarily to cover core hours, although there may be a requirement to cover outside of normal office hours
Document solutions and ensure others are informed of changes and developments
Handling and resolving tier 1 support issues, while efficiently escalating more complex problems to the appropriate teams for further resolution.

Basic Qualifications

High school diploma or equivalent
Excellent written and verbal communication skills
Strong understanding of Microsoft and Apple operating systems
Strong understanding of Microsoft Office applications

Preferred Qualifications

Customer service skills and patience
Pleasant phone skills and demeanor
Able to read and understand technical manuals
Ability to multi-task and prioritize effectively

Work Environment/Physical Demands

? Minimum manual labor is involved, ability to lift up to 40 pounds

Stuller is the jewelry industry's largest manufacturer, supplier, and technology developer in North America. With a customer base spanning the globe, we serve jewelry professionals through an unmatched selection of quality products, expert and friendly service, and the fastest delivery. We are powered by our employees, their creativity, their energy, and their commitment to creating exceptional experiences.
We are committed to our employees' comprehensive health and happiness. Our award-winning wellness initiatives and benefits help Stuller to stand out as one of the top employers in Louisiana. Learn more about our benefits by clicking here.
Stuller Is a Certified Great Place To Work®!
Stuller is proud to receive this prestigious recognition by the global authority on workplace culture, employee experience, and leadership excellence. We are committed to fostering a supportive and thriving workplace for our employees.